VinFast selects IMA to provide roadside assistance for European customers

PARIS, FRANCE/ HANOI, VIETNAM - Media OutReach - 15 December 2022 - VinFast and The IMA Group (IMA) announced a new collaboration to provide roadside assistance for VinFast customers in Europe. Establishing a comprehensive service system ahead of the vehicle delivery demonstrates VinFast’s commitment to providing its customers with peace of mind, convenience and seamless experiences throughout their electric vehicle ownership journey.

The collaboration of VinFast and the IMA Group has a term of 3 years and covers a wide range of services including phone-fix, on the spot repairs, vehicle towing, repatriation home, pet repatriation, journey pursuit, waiting on site for repairs, vehicle recovery, and replacement vehicle.

VinFast’s European customers will be able to conveniently get 24/7 roadside assistance via phone call or VinFast app on smartphone wherever they are. They will be provided with vehicle services, report and payments, transportation arrangement for drivers and pets, pickup services, bringing them peace-of-mind on every journey.

IMA is one of the leading roadside assistance providers in Europe, ranked  number 1 in France by a number of motor insurance policies* and also the leader for electric vehicle assistance with 40% of the French fleet**. Its services span across Europe and score 95.3% of overall customer satisfaction***. The ability to deliver a simple and effective customer journey, as well as an interdisciplinary network of responsive service providers, makes IMA the ideal partner for VinFast’s journey to reach the hearts of European customers.  

Ms. Ho Thanh Huong, CEO of VinFast in Europe shared: “The partnership with IMA is VinFast’s strong commitment to providing European customers with a seamless experience throughout their electric vehicle ownership journeys. We strongly believe the extensive network and comprehensive services of IMA will provide VinFast customers with assurance and convenience on their transition to electric mobility.”

Mr. David Pino, CEO of IMA Group said: “We are proud to have been appointed by VinFast. The partnership with VinFast supports our strategy to serve low-carbon mobility. As a pioneer and leader in electric vehicle assistance in France, the IMA Group will be committed to offering its services to VinFast's customers for their peace-of-mind and convenience on every journey.”

VinFast has recently announced the opening of the first 2 stores in Cologne and Paris as the starting point for its European retail store network. The company also announced collaboration with leading partners in charging solutions and financing services, building a comprehensive service system to ensure customer satisfaction. The partnerships reflect VinFast’s customer-centric philosophy and the commitment to making electric vehicle attainable, safe, seamless and convenient for everyone during the whole ownership experience.

* Estimate based on 2022 vehicle insurance Top 20 - Argus de l’Assurance 06/05/2022

**IMA Group figures - march 2022 - private vehicles and Avere France survey, march 2022

***Mobility activities in and outside France 2021

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About VinFast

VinFast – a member of Vingroup – envisioned to drive the movement of global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com/

About Vingroup

Established in 1993, Vingroup is one of the leading private conglomerates in the region focusing on three main areas: Technology and Industry, Services and Social Enterprise. Find out more at: https://www.vingroup.net/en.

About IMA Group

The IMA (Inter Mutuelles Assistance) Group designs, assembles and implements assistance products and services adapted to its shareholders* and customers. From emergency assistance to day-to-day support, the IMA Group offers a comprehensive range of Mobility (cars, travel and leisure), Home (works, remote surveillance, connected home), Health and Wellness, and Legal services.

In 2021, the Group generated turnover of €872 million and a consolidated net profit of €11.9 million. It serves over 45 million beneficiaries and has more than 5,500 employees. Learn more at: www.ima.eu.

*MACIF, MAIF, MATMUT, AMF, SMACL, MAPA, AGPM, MAE, Mutuelle des Motards, BPCE ASSURANCES, GROUPE P&V, WAFA Assurance, BNP PARIBAS CARDIF.